• TOUCHSMS
    SMS chat between brands and consumers for timely and personalized assistance
  • AWARD-WINNING
    OMNI-CHANNEL SOLUTIONS
    engage your customers on any device through online chat, guides, personalized content, and other automated tools
  • Award-Winning Service
    TouchCommerce won CRM MAGAZINE'S 2016 Service Leader Award and the Service Rising Star Award!
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Join the global market-leading brands who have discovered what sets us apart from other engagement solution providers
Our Resources
Infographic
Adventures Abroad with Anna
How Brands Solve Customers' Problems on the Road: See how Anna's vacation in influenced by mobile customer experience
Other Resources
Superior Business Results
TouchCommerce consistently delivers the best business results across online sales, care, and customer experience.
Latest News
3
May
How Can High-Tech Brands Make Authentic Connections with Customers?
With the increasing demand for customer centricity among today's consumers, high-tech companies view customer service as an important point of differentiation from other high-tech businesses.
28
Apr
DCA Annual Summit & ECMOD Direct Commerce Awards - London, June 2
Dixons Carphone and TouchCommerce discuss how they have been able to increase customer satisfaction and engagement through live chat and related digital services.
12
Apr
How to Be a Good Neighbor: The Most Impactful Mobile Customer Service for Insurance Brands
You've seen the commercials for various insurance companies who tout their mobile capabilities: get insurance quotes, compare quotes, access Frequently Asked Questions, request roadside assistance, make an online payment, access a digital ID card, even contact your agent via email or voice. These are all common services provided by most enterprise insurance providers.
Latest Tweets
Mobile is vital in #PathToPurchase https://t.co/Qdnep2D3yQ via @eMarketer Make every mobile moment count. @touchcommerce
With #millennials using 4+ social networks at a time, chances are they'll seek out your brand. https://t.co/yAVVzJkyAi @globalwebindex #CX
The quality of your online #CX matters for your customer emotion ratings. via @btemkin https://t.co/qyMBDtiHBS
Millennials online 3.14 hrs/day. Hmmm... probably more than that. They want brand engagement! @touchcommerce https://t.co/Urr2cDeojx
How to contact us
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