About TouchCommerce™

Online optimization and conversion take a human touch.

TouchCommerce is a leading provider of Online Interaction Optimization Solutions. Combining best-in-class real time customer analytics and live interaction technology with our program optimization services, we enable sales and care chat agents to significantly increase online customer conversion and satisfaction on a pay-for-performance basis.

With our proprietary technology and RightTouch™customer profiling and targeting, TouchCommerce delivers:

• Increased overall site conversion by an average of 20% within 90 days of launch
• Increased order value by an average of 10% on orders we facilitate
• Reduced abandonment by an average of 50% or more on critical pages
• Increased online customer satisfaction
• 85% of visitors who use TouchCommerce solution are extremely or very satisfied
• 91% of visitors who use TouchCommerce solution would recommend it to a friend
• Decreased costs through optimizing the online sales mix, deflecting call center traffic, and reducing return rates

We perform. Or you don’t pay.

TouchCommerce is wholly invested in our clients’ success – it’s our service model. Our clients only pay for actual conversions – whether new customer acquisition, existing customer up-sell and cross-sell, contract extensions, online account openings, e-billing sign-ups, customer win-backs, etc. We share the risk and the reward.

The proof is in our partnerships.

Since our incorporation in 1999, TouchCommerce has quickly expanded from our Agoura Hills, California headquarters to markets across the globe and operates in North and South America, Europe and the Asia/Pacific region . We partner with blue-chip clients, including AT&T, Sprint, Virgin, Comcast, Vonage, Rogers, Wyndham Hotels, Guthy Renker and other leaders in the telecom, cable, retail, travel, media and financial services industries. In every case, we have achieved or surpassed our clients’ conversion goals time and time again.