Did you know that 10% of ER visits are due to injuries caused by distracted walking? What’s so distracting? Texting. There's a popular statistic in the tech industry that reports 90% of all text messages are read within three minutes of receipt. That's how important SMS is to our modes of communication.
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The world’s preference for texting is what brands need to be aware of when they're considering the best way to keep the conversation going with their customers. SMS allows the brand to meet the consumer's demand for instant gratification, answering their questions immediately in a medium that is already on their phone and is always a
Customer experience innovation is in the TouchCommerce DNA - the awards are just a bonus. When your day-to-day objective is to create superior customer engagement offerings, reaching above and beyond is nothing new. But there are organizations that take notice and regard us as award-winners.
In just the past two months, we have received three prestigious honors.
We are very proud of our most recent win - or WINS - from CRM Magazine. Top analysts from research firms such as Forrester and Gartner designated TouchCommerce as a CRM Service Leader, along with big names like Salesforce,
Additionally, in January, we were once again named a Digital Power Player (customer care category) by Website Magazine. Winners of this award were acknowledged for advancing the web experience in exciting, useful and innovative ways in 2015. See page 29 of the digital issue of Website Magazine here.
It's great to be rewarded for our endeavors, but for us it's all in a day's work!
Read about all of our awards here.
As TouchCommerce presses on to bring enterprises a complete customer journey across all touchpoints, good news abounds, from incredible customer
A TripAdvisor survey found that 91% (that’s right) of global travelers say they use their mobile phones when vacationing! For brands, that’s a good thing! Take a look at our latest infographic to see the various mobile moments a travel customer can experience.
Introducing our newest product: TouchSMS. Relevant to today's consumers, TouchSMS leverages native text messaging (SMS) capabilities on the mobile phone to engage consumers for timely and personalized interactions with brands. With TouchSMS, enterprises are now able to offer customers a way to hold time- and location-sensitive conversations with the brand using two-way text messaging.
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We invite you to download our latest white paper, in which you will:
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Their Success Becomes Our Success
We are pleased to present to you our latest addition to our customer testimonial videos! Watch what Lamont Young, SVP, Head of Digital and Direct Marketing at Citizens Bank, says about what it's like to partner with TouchCommerce.
2016 has brought an abundance of media outlets to our door, enabling us to spread the news of our TouchSMS launch, our honors and awards, and our customer successes. Loyalty360 interviewed CMO George Skaff to get the TouchCommerce perspective on customer loyalty and
Visit our Media Coverage page to get the scoop!
Webinar On-Demand: "Connecting Touchpoints Along the Customer's Journey"
On February 10, TouchCommerce had one of our favorite web events, "Connecting Touchpoints Along the Customer's Journey". In this webinar, we discussed and demonstrated how brands can create complete, cross-touchpoint customer experiences. Now is your chance to see the on-demand recording if you missed the original air date.