We really appreciate their hard work and dedication in setting the gold standard for our core business: conversion improvement and brand advocacy. They ensure that our company meets its potential by providing the human touch that simply cannot be replicated by software. They contribute to TouchCommerce’s optimal performance by being proactive in recognizing opportunities in scripting, website content/function, and revenue-impacting trends. We absolutely appreciate all they have done for this continuous effort.
Are you finding that people between the ages of 50 and 75 are making more transactions online than they are in your brick-and-mortar locations? Recent studies show that boomers spend a daily average of five hours online! That’s because the baby boomer generation has finally grown comfortable with “modern technology.” Some of these trendy seniors actually prefer to do daily tasks online, in the comfort of their home or office.
Happy Halloween! Today marks the beginning of the 2013 holiday shopping season; is your retail business prepared? The digital market study firm eMarketer predicts that the 2013 holiday shopping season will see $61.8 billion in e-commerce retail sales; this is up from $53.7 billion last year. Modern-day holiday consumers will take advantage of the omnichannel – shopping across multiple channels: website, email offers, smart phone, tablet, catalogues, and in-store. With such savvy shoppers going to the internet as their first stop, your business should be ready to provide them with the online customer service they expect.
Gone are those days where patience was a virtue. The post-anticipation generations have grown up with more and more things being readily available for them – no need to wait for that movie to come in the mail now – just instantly stream it.