TouchCommerce

Today, TouchCommerce accelerates results for its customers by delivering exceptional online engagement solutions, that enhance customer experience, increase revenue and reduce support costs.

In 1999, we set out to bring the in-store customer service experience online. With an innovative Pay for Performance business model, TouchCommerce established itself as the leader in online engagement solutions. The sophistication of the technology grew out of the need for efficiency, and the breadth of knowledge expanded with a focus on continual optimization. Now, with more than 13 years delivering incremental revenue for some of the largest multi-national companies, TouchCommerce has found the secret to results through online engagement.

By combining superior technology, real-time behavioral targeting, and solution optimization expertise, TouchCommerce reduces website abandonment and increases online revenue by as much as 20% without adding additional traffic, through intelligent online engagement. TouchCommerce conducts rich data analysis that is used to inform the custom solution design and targeting strategy for each individual client. TouchCommerce delivers solutions that increase conversion rates, revenue, average order value, customer satisfaction and call deflection, affecting $2.2 billion in incremental revenue.

We are different:

• We turn Analytics into Action – We make data actionable, by applying the information we collect to our engagement methodology. This continual optimization process is managed by our professional business analytics team who works with each client to continually refine and optimize our engagement solutions.
• We deliver Results – not Software – We don’t focus on selling licenses. We align ourselves with your goals to deliver the most effective and efficient solutions that solve your online conversion and care challenges.
• We have the Expertise – TouchCommerce has amassed an arsenal of best practices and people with exceptional knowledge of site optimization. We use the Big Data we collect from real-time behavioral data to design custom programs and continually optimize our engagement solutions.
• We offer a Risk-free engagement model - We work closely with our partners to identify gaps and opportunities and put our expertise to use without requiring a large upfront investment.