About Us

Omni-channel Engagement That’s A Touch More Intelligent
TouchCommerce, now part of Nuance Communications, Inc., provides market-leading brands with award-winning omni-channel solutions to engage their customers on any device through online chat, guides, personalized content, and other automated tools, resulting in enhanced customer experience, increased revenue and reduced support costs.

Driven to transcend the in-store customer service experience in an omni-channel world, TouchCommerce has perfected a proven approach fusing sophisticated technology with deep human expertise in an innovative, results-focused business model, accelerating incremental revenue for some of the largest multi-national companies.

TouchCommerce provides software and analytics that yield real-time customer results, enabling clients to refine the individual visitor paths that lead to greater conversion and less abandonment—without adding extra traffic. 

For us, optimizing results means optimizing resources: applying the most advanced capabilities, and deploying the best people to advise and execute. That’s why we partner with like-minded businesses who know that, like every customer, every enterprise challenge is different.

It’s a mindset that empowers our clients to achieve more: better outcomes, increased average order value, higher customer satisfaction and currently, a total of over $3 billion in incremental revenue.

Why we’re a touch more effective

Actionable Big Data Analytics, Always
By making data instantly actionable and applicable, and working closely with each client, our professional business analytics team is able to ensure continual optimization and constant, custom improvement.

Beyond Software: Solutions There are no out-of-the-box answers to individual business challenges. That’s why we’ve developed solutions to meet your conversion and care goals in the most effective and efficient ways.

The People Perspective
Site optimization is more than just technology and transactions. You need the best people armed with the best practices and a peerless knowledge of how to leverage and apply real-time behavioral data, turning automation to your unique advantage.

Risk-free Upfront Investment
Before any engagement, we invest our time and resources to identify existing gaps and opportunities, showing how we can align our expertise with your operations to deliver optimum value.

Integrating Innovation

RightTouch® is our robust multifunctional platform, enabling enterprises to target the right visitors, with the right content, at the right time in order to optimize the omni-channel experience—regardless of browser or device. Designed to maximize productivity and efficiency in site management, RightTouch® also empowers agents in delivering exceptional customer service.

Social engagements   that matter

Accelerated ROI
on media campaigns

In-store engagement

Faster digital adoption

Customer acquisition

Personalized customer support