TouchCommerce consistently delivers the best business results for online customer experience.
For large enterprises, customer-brand interactions are transitioning from 80% phone or traditional engagement to 80% digital engagement. Their customers love the efficiency of web chat, the independence of self-service, and the ease of IVR. In order to acquire and serve customers the way they prefer, these brands need the capability for full omni-channel digital customer experience including industry-leading mobile and social engagement. As they seek the best solution provider to implement a digital transformation, they want one that will produce guaranteed results.
The TouchCommerce Way
Our company was built with a results-driven retail perspective to replicate and enhance the in-store customer experience online.
We optimize results by combining our platform, solutions and managed services capabilities.
Solutions to address conversion challenges in the acquisition, sales and customer care channels, driven by a performance pricing model that guarantees results
Platform supplies the proven technology to identify and engage high-value visitors in real-time
Managed Services with a retail perspective and dedicated conversion focus that leverage an innovative engagement window and product suite
It is the TouchCommerce Way to deliver industry-leading results:
The TouchCommerce culture is entrenched in a history of performance-based metrics
We build relationships with industry-leading enterprises
9 of the top 10worldwide telecom and media companies are our clients
We maintain a 95% client retention rate with market-leading brands
In head-to-head comparisons with the competition, TouchCommerce provides higher conversions 100% of the time