Our results

TouchCommerce consistently delivers the best business results for online customer experience.
For large enterprises, customer-brand interactions are transitioning from 80% phone or traditional engagement to 80% digital engagement. Their customers love the efficiency of web chat, the independence of self-service, and the ease of IVR. In order to acquire and serve customers the way they prefer, these brands need the capability for full omni-channel digital customer experience including industry-leading mobile and social engagement. As they seek the best solution provider to implement a digital transformation, they want one that will produce guaranteed results.

The TouchCommerce Way

Our company was built with a results-driven retail perspective to replicate and enhance the in-store customer experience online.

We optimize results by combining our platform, solutions and managed services capabilities.

to address conversion challenges in the acquisition, sales and customer care channels, driven by a performance pricing model that guarantees results

supplies the proven technology to identify and engage high-value visitors in real-time

Managed Services
with a retail perspective and dedicated conversion focus that leverage an innovative engagement window and product suite

It is the TouchCommerce Way to deliver industry-leading results:

  • The TouchCommerce culture is entrenched in a history of performance-based metrics
  • We build relationships with industry-leading enterprises
  • 9 of the top 10 worldwide telecom and media companies are our clients
  • We maintain a 95% client retention rate with market-leading brands
  • In head-to-head comparisons with the competition, TouchCommerce provides higher conversions 100% of the time