Our clients include major worldwide brands such as 7 of the top 10 telecommunications companies and many leading Fortune 1000 companies.
Here are just a few stats to illustrate the results we drive for our clients.
- Telecommunications: We have been able to improve call deflection by 75% with site visitors using live online assistance.
- Retail: We have increased their online conversion by 32%, and our chat interaction has a 5x higher conversion rate than traffic not exposed to chat. For this retail client our interactions account for 30% of all web sales.
- Cable: We have seen online orders increase by 39% with 91% of users recommending our services. 82% of all users said that the chat interaction influenced their purchase decision. For this customer we interact with 1.5% of site visitors but we are responsible for 17.1% of total online sales.
- Financial Services: Increase conversion rates for online applications and account openings. We can significantly increase the follow-through by assisting consumers through the process.
- Travel & Hospitality: We have documented a 240% ROI on programs, with a 27% increase in AOV.