TouchCommerce

At TouchCommerce we look at our client relationships as partnerships. Thanks to our legacy Pay-for-Performance roots, we have always been closely aligned with our client’s goals and key performance indicators. This relationship has resulted in long productive partnerships with some of the largest companies in the world.

Our clients include major worldwide brands such as 7 of the top 10 telecommunications companies and many leading Fortune 1000 companies.

Here are just a few stats to illustrate the results we drive for our clients.

• Telecommunications: We have been able to improve call deflection by 75% with site visitors using live online assistance.
• Retail: We have increased their online conversion by 32%, and our chat interaction has a 5x higher conversion rate than traffic not exposed to chat. For this retail client our interactions account for 30% of all web sales.
• Cable: We have seen online orders increase by 39% with 91% of users recommending our services. 82% of all users said that the chat interaction influenced their purchase decision. For this customer we interact with 1.5% of site visitors but we are responsible for 17.1% of total online sales.
• Financial Services: Increase conversion rates for online applications and account openings. We can significantly increase the follow-through by assisting consumers through the process.
• Travel & Hospitality: We have documented a 240% ROI on programs, with a 27% increase in AOV.

Conveying the praises of our client base is easy, since our client base is full of satisfied customers who have reaped successful results. Read our case studies, client testimonials and white papers across multiple verticals.