TouchCommerce

Success breeds success.

We understand that our success comes only with the success of our clients. This has taught us that solutions are as unique as the challenges themselves.  That's why our TouchSell and TouchCare programs were designed with flexibility in mind and tailored for each client.  Here are some of the most compelling customer stories of those who are benefiting from our services. Contact us to learn more.

American Telecast, one of the leading consumer product and direct-marketing companies in the world, best known for its Total Gym product, partners with TouchCommerce to:

• Improve online conversions
• Provide expert brand representatives trained to assist customers with questions and most importantly, overcome concerns prior to purchasing their high ticket items. 

Learn how they tailored a program to fit the Total Gym model. Read more or download the case study. 

BancorpSouth, a large regional bank serving an eight-state market area, prides itself on providing outstanding service to its customers.

BancorpSouth partnered with TouchCommerce to address three primary objectives: deflecting call-center activity, reducing customer-support costs; and providing best-of-breed, proactive customer service in the online channel, thereby strengthening BancorpSouth’s primary competitive advantage

Read how TouchCommerce improved Customer Satisfaction while improving call-center costs. Read more or download the case study. 

Virgin Media, the UK’s leading entertainment and telecommunications company, selected TouchCommerce to:

• Integrate into all aspects of the online business
• Provide outstanding customer care using an incremental-sales model to create revenue-driving strategies
• Modify processes to drive cross-selling and up-selling opportunities.
• Provide an online experience indicative of the Virgin Media Brand

Discover the keys to success for this project. Read more or download the case study.