Case Studies

Success breeds success.

TouchCommerce™ has earned the loyalty of our clients. Here are some of the most compelling customer stories of those who are benefiting from our Conversion as a Service™ platform.

American Telecast, one of the leading consumer product and direct-marketing companies in the world, best known for its Total Gym product, partners with TouchCommerce to:

• Improve online conversions
• Extensively trained agents to provide a high level of knowledge with each interaction to allay customer concerns prior to purchasing their high-ticket item.

Learn how they tailored a program to fit the Total Gym model. Read more or download the case study.

BancorpSouth, a large regional bank serving an eight-state market area, prides itself on providing outstanding service to its customers.

BancorpSouth partnered with TouchCommerce to address three primary objectives: deflecting call-center activityreducing customer-support costs; and providing best-of-breed, proactive customer service in the online channel, thereby strengthening BancorpSouth’s primary competitive advantage

Read how they improved Customer Satisfaction while improving call-center costs. Read more or download the case study.

TELUS, a leading Canadian telecommunications company saw the opportunity to partner with TouchCommerce to:

• Improve the online order experience by developing an online-engagement strategy with the goal of improving customer conversions.

Read how they accomplished this and other goals. Read more or download the case study.

Virgin Media, the UK’s leading entertainment and telecommunications company, selected TouchCommerce to:

• Integrate into all aspects of the online business
• Provide outstanding customer care using an incremental-sales model to create revenue-driving strategies
• Modify processes to drive cross-selling and up-selling opportunities.
• Maintain and follow the standards of the Virgin Media Brand

Discover the  keys to success for this project. Read more  or download the case study.