Platform Datasheets
TouchChat
57% of consumers say they are likely to abandon a purchase if they cannot quickly find answers to questions. Chat is an ef fective tool to engage consumers before they abandon. One of the key tactics to reduce online abandonment is to ensure that it is easy and convenient to contact a live agent. In fact, 44% of consumers consider having live assistance to be one of the most important features of a web site. The result: reduced abandonment, higher conversion rate, improved satisfaction.
TouchGuidesAutomated guides help consumers with to find products using a series of qualifying questions, solve problems with step-by-step instructions, or efficiently engage chat agents with intelligent routing. The results: satisfying customer experiences and efficient chat interactions.
Increase form and application completion rates, preempt abandonment, and shorten contact resolution time through our collaborative browsing (Co-Browse) tools, TouchBrowse. Co-Browse allows customer support, both online and on the phone, to interact using the consumer’s web browser to view a common screen allowing agents to support customers and assist them through complicated or confusing information and train them to better use the website in the future.
Studies show that effective online communication is key to conversion success. The multi-pane experience found in our TouchBrowse offering allows any content to be shared effectively between agents and visitors and can be deployed by itself or in tandem with any of our other offering. This patented DIV layer offers a one-of-a-kind engagement experience designed to effectively communicate with online consumers.
Technology Datasheets
Enabling Multi-Device Delivery
Consumers are always connected. You need the ability to engage your customers wherever they may be and whenever they choose to interact. TouchCommerce technology allows you to engage consumers on mobile devices, including smartphones and tablets.
RightTouch™ is an integrated platform to deploy and centrally manage multiple conversion marketing solutions, which allows marketers to design personalized customer experiences and deliver exponential increases in conversion and revenue. The result: simplified deployment and reduced involvement of client IT resources.
Expertly managed conversion programs deliver high-quality, professional customer interactions and drive incremental online revenue, allowing you focus on your core business. Best practices for site conversion require planning and executing a complex set of programs including analytics, usability, business rule design, agent operations, solution deployment, and quality assurance. TouchCommerce™ does it all.
RightTouch Conversion Marketing
RightTouch™ is an integrated platform designed to deploy and centrally manage multiple conversion marketing solutions, which allows marketers to design personalized customer experiences and deliver exponential increases in conversion and revenue. The result: simplified deployment and reduced involvement of client IT resources.