Speaking of voice-of-the-customer feedback…we have plenty of our own.
Conveying the praises of our client base is easy. These testimonials are from actual customers who have experienced how the TouchCommerce offering delivers results - guaranteed. Contact us to hear more.
SFR"We have definitely seen an increase in conversions and sales while working with TouchCommerce. TouchCommerce’s incrementality reporting demonstrates the value they bring through the additional sales we would not have realized otherwise."
— Nicolas Vion, Online ADSL Sales, Residential
Virgin Media"By integrating TouchCommerce into the cable-sales area, we’ve seen a huge increase in conversion, in terms of customers buying more products and services from us …We’ve seen a noticeable improvement in customers adding more to their baskets."
— Matt Walton, Head of Online Sales
Total Gym, by American Telecast"The onsite live-agent solution that TouchCommerce has developed for us is like a customized program; we definitely feel it has been tailored to our needs."
— Joseph Crowley
24 Hour Fitness"Having TouchCommerce provide us with survey data gives us invaluable "Voice of the Customer" feedback. This information is critical in helping us stay on target in meeting the fitness needs of our market."
— Bill Quinn, SVP, Merchandising
Vodafone"TouchCommerce delivers a customized program to measure our KPI’s. With our customer-specific market approach, we aim at high CSAT…TouchCommerce collected customer survey data which helped us to additionally realize a very healthy Net Promoter Score."
— Eva Buschkrei, VP, Value-added Services and Data
BancorpSouth"We hoped it would offer an alternative to a phone call and the wait times that are inevitable, but we didn’t realize how useful our customers would find that instant interaction."
— Michael Lindsey, SVP of Operations, Online and Call Center