Surveys

Surveys automate voice-of-the-customer feedback to measure satisfaction, identify market trends and changes, and create opportunities to innovate on products and services.

To succeed online, companies must constantly evolve and adapt to balance the demands of their markets, the challenges of the economy, and the needs of customers. TouchCommerce™ surveys help businesses understand the market and competition by gathering and analyzing volumes of vital customer, brand, and industry-related information.

Why should you care?

Monitor Client Satisfaction and Preferences		Identify Market Trends and Changes		Innovate Through Consumer Insights
Gain new customers while retaining existing ones and selling them additional products and services. Online surveys can capture valuable feedback to help businesses remain flexible, focused, and competitive.		As markets cycle and shift, so do the ongoing needs and demands of customers. Companies that adapt with flexible agility not only survive but thrive. Online customer surveys keep businesses on the leading and cutting edge.		Enhancing products and services can give businesses a powerful advantage. Ensure consumers will react positively to innovative changes by using online surveys to gauge and predict their response.

Key Features

Customizable interface. Surveys can be styled to match the look and feel of business sites. By adding logos, taglines, and corporate colors, businesses can brand the surveys so they integrate into the customer experience.
Multi-language support. With complete UTF-8 support, businesses can create a survey using any language, including those using double-byte characters, such as Asian languages. Moreover, the reports will be presented in the language of the survey respondent. Surveys support automatic alert messages translated into French, Russian, Spanish, South American Spanish, Portuguese, and Japanese.