TouchCommerce agent-assisted tools deliver highly-personalized, live engagement on any device. Real-time interaction results in better conversion because the agent has the ability to provide relevant information to the customer while they are interested and viewing whatever is presented. By providing a representative to a customer in need of personal attention through chat, calling is no longer needed, thus saving the brand money and the customer time.
TouchCommerce automated tools provide guidance and direction throughout a customer's self-service journey, with an option to engage the agent if necessary. A quality self-service solution provides customers the opportunity to quickly and effortlessly find answers to their questions and resolve problems on their own, freeing up agents to help customers with more complex issues. Find out what TouchCommerce has to offer in creating a best-in-class automated customer engagement program.