Enable agents to present the right content to better engage with one-on-one assistance.
TouchCommerce agent-assisted tools make it possible for enterprises to personally engage with high-value customers in an omni-channel environment. Customers who find themselves waiting for call-assistance are likely to abandon the journey if they can’t get help. So, provide consumers with the personalized, immediate engagement that can't be found in a long queue.
The industry's most advanced live chat application. Engage customers looking for answers by making it easy and convenient for them to interact with your brand.
Native text messaging for mobile devices. SMS chat helps brands to engage consumers in their mobile customer journey and improves customer satisfaction scores while reducing churn and decreasing agent training efforts.
A screen-sharing tool to proactively guide customers through problems and train them to better use the site in the future.
Enable chat agents to provide consumers with contextual, demographic and behavioral targeted messages to personalize the most relevant promotions.
A seamless chat-to-live-call transition that supports cross-channel conversions without losing conversation context, minimizing service costs.