Automatic Web-to-Call Transfer
Allow consumers to provide their phone number online to receive a call-back immediately. During an already-started chat conversation the chat agent is able to transfer consumers to the call center at any time and without losing the context.
Tie in the Call Center with Your Chat Agents
RightTouch enables a contextual transfer when moving consumers across channels. Call center agents are now able to see where the consumer is coming from, what a chat agent might have already discussed with them, and what they were looking at on the website.