TouchAssist is virtual assistance that offers human-like dialogue and intelligent conversation for consumers looking to self-serve and provides a smooth transition to a live chat agent, if needed, while maintaining the context of the conversation within the same engagement window.
Provide the right content in the right way to enable visitors to find what they are looking for. Various situations call for specific types of guides: filtering, routing, product selection, FAQ, or tutorials.
Provide consumers with contextual, demographic and behavioral targeted messages to personalize the most relevant promotions.
Capture valuable feedback to help your business remain flexible, focused and competitive and to keep you on the cutting edge by hearing the customer's voice.