We understand that our success comes only with the success of our clients. This has taught us that solutions are as unique as the challenges themselves. That's why our TouchSell and TouchCare programs were designed with flexibility in mind and tailored for each client. Here are some of the most compelling customer stories of those who are benefiting from our services. Contact us to learn more.
To modernize its online customer engagement, Esurance partnered with Nuance Communications to create a professional, friendly and efficient chat experience that creates trust in the Esurance brand and maximizes sales of the highest quality to the business while maintaining a relevant and transparent experience for the customer.
Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company. As they were experiencing a high volume of traffic on their various sites, they wanted to improve their customer service. They turned to Nuance for a live chat program, especially for their fast-growing mobile users.
This case study takes a look at Direct Line Group's transformation to provide customer assistance that makes the insurance-buying process easier and to proactively engage with their customers on mobile devices.
This case study highlights the effectiveness of our customer care solution. A market-leading telecom enterprise company chose Nuance to implement measures to increase chat agent efficiencies and improve customer satisfaction ratings.
The challenge of this partnership was to:
Increase customer interactions through self-serve initiatives