Datasheets

If you are interested in finding out more information related to our solutions and technologies, please download any of the datasheets below.

Corporate Datasheet



Corporate Datasheet
Online engagement that’s a touch more intelligent. TouchCommerce was founded in 1999 to deliver exceptional online customer experiences and optimize results—increasing revenue and reducing support costs.
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TouchAssist



TouchAssist Datasheet

TouchAssist offers human-like dialogue and intelligent conversation for consumers looking to self-serve and provides a smooth transition to a live chat agent, if needed, while maintaining the context of the conversation within the same engagement window.

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TouchSMS

Learn how TouchSMS helps brands to engage consumers in their mobile customer journey leveraging text messaging capabilities.
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Conversation Platform



Conversation Platform
TouchCommerce Conversation Platform enables various technologies and areas of operation to interconnect effortlessly in order to help brands engage their customers on any channel, anytime, anywhere, including in-app mobile chat and many other integrations.
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RightTouch



RightTouch
RightTouch is our advanced technology (targeting engine) that integrates easily with your existing systems. It brings together content, product recommendations, chat, and customer feedback solutions into one direct delivery system.
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Flexible Integration Framework



Flexible Integration Framework
The Flexible Integration Framework allows enterprises to rapidly integrate available client and 3rd party data into the RightTouch system. 3rd party content can be displayed to customers and agents within the RightTouch user experience (UX).
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APIs



API Datasheet
TouchCommerce Conversation Platform APIs are designed to provide connectivity to enterprise infrastructure systems, pushing data out of the RightTouch platform and integrating into 3rd party systems.
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TouchSocial



TouchSocial
TouchSocial makes it possible for brands to connect with consumers on social media, building relationships, proactively resolving customer issues and extending their positive reach to more customers.
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TouchSell



TouchSell
TouchSell is a unique online engagement solution targeted for customer acquisition. It engages customers whether they are in early product discovery, lead generation cycle or in closing the sale. We deliver the most effective and efficient solutions that increase your conversions and improve your customer satisfaction.
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TouchStore



TouchStore
TouchStore provides a seamless, customer-focused in-store shopping experience with immediate online assistance through mobile devices. TouchStore addresses in-store customer needs, servicing the customer across the shopping lifecycle – from research to ownership.
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TouchMedia



TouchMedia

TouchMedia is a unique omni-channel engagement solution that offers media ad viewers instant gratification with personalized assistance through the use of online engagement and self-service tools. Read how this solution can give you faster ROI on media spend, increased conversion and better attribution.

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TouchConnect



TouchConnect
TouchConnect, an innovative solution for contact centers, accelerates your customers’ move to online self-service by seamlessly leading them off the traditional call channels, allowing you to reduce support costs and increase customer satisfaction.
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TouchCare



TouchCare
The TouchCare solution was developed with your customers in mind. It addresses their needs and provides them with ways to continue their relationship with you. TouchCare is focused on account support, service and retention with value in call deflection, first contact resolution and customer lifetime value.
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TouchChat



TouchChat
The industry’s most advanced live chat application. Engage customers looking for answers by making it easy and convenient for them to contact a live agent. The results: reduced abandonment, higher conversions, improved satisfaction.
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TouchBrowse



TouchBrowse
A screen-sharing tool to achieve faster customer resolutions. Collaborative browsing enables customer support (online and on the phone) to interact with users via the same browser. Agents can proactively guide customers through problems and train them to better use the site in the future.
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TouchGuides



TouchGuides
Intelligent routing to solve recurring issues quickly. These automated services guide visitors during complex interactions to increase efficiency, improve satisfaction and lower costs. When high-value conversions are at risk, the use of business rules allows users to bypass automated interactions and directly engage with live agents.
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TouchContent



TouchContent
A sales and marketing tool to deliver personalized rich content. TouchCommerce’s patented engagement window can present chat, targeted or agent-pushed content, product and service promotions.
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TouchSurvey



TouchSurvey
A simple interface to gather instant customer feedback. These surveys help businesses analyze and measure satisfaction, identify market trends and changes and create opportunity to innovate on products or services.
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TouchVoice



TouchVoice
A seamless chat-to-live-call transition. This click-to-call offering supports cross-channel conversions without losing conversation context, minimizing service costs.
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Multi-Device Delivery



Multi-Device Delivery
Mobile is now. Consumers are always connected. You need the ability to engage your customers wherever they may be and whenever they choose to interact. TouchCommerce technology allows you to engage consumers on mobile devices, including smartphones and tablets.
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Patented Engagement Layer



Engagement Layer
RightTouch is an integrated platform to deploy and centrally manage multiple conversion marketing solutions, which allows marketers to design personalized customer experiences and deliver exponential increases in conversion and revenue. The result: simplified deployment and reduced involvement of client IT resources.
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Managed Services



Managed Services
Expertly managed conversion programs deliver high-quality, professional customer interactions and drive incremental online revenue, allowing you focus on your core business. Best practices for site conversion require planning and executing a complex set of programs including analytics, usability, business rule design, agent operations, solution deployment, and quality assurance. TouchCommerce does it all.
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Voice of the Customer



Voice of the Customer
Our Voice of the Customer (VoC) program aligns your company’s online experiences with market demands. TouchCommerce conducts advanced analysis, measurement and monitoring through a robust and scalable Voice of the Customer (VoC) service.
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CRM Integration



Salesforce Integration
Integrating TouchCommerce’s suite of online engagement tools with CRMs blends the functionality of your favorite CRM tool with real-time online engagement technology.
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