Customer Care News publishes contributed article by TouchCommerce CEO, Bernard Louvat. Customer Care News is a website and magazine dedicated to exploring the relationship between customer care, customer satisfaction, customer experience and the bottom line. Created to shed light on high achievers in the area of customer satisfaction and customer care, the publication covers the leading industry providers of education and resources that are vital to assisting companies in improving their customer satisfaction scores. The most important aspect customers look for in a brand is customer experience, with 51 percent of U.S. consumers having switched service providers in 2013 due to poor customer experiences (Accenture). With such high demand to make it all about the customer, how can you ensure that you meet customer expectations? How can you enhance your business’s online customer experience in order to increase satisfaction, loyalty and revenue? Read the full article here.