Nuance Speakers Share Insights on Digital Engagement and Customer Experience at Three Upcoming Events
BURLINGTON, Mass., – October 13, 2016 – Nuance Communications, Inc. today shared details around the Company’s participation at three upcoming conferences. Nuance speakers will take the stage during the months of October and November to share Nuance’s vision on digital engagement and customer experience (CX).
TouchCommerce recently transitioned three leading telecom operators to digitally support customers through its Conversation Platform, significantly improving conversion and reducing costs
AGOURA HILLS, Calif. – August 11, 2016 — TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, today announced significant momentum in the telecommunications vertical with multiple major customer wins and contract expansions throughout the past year that have enabled the company to lead the telecom digital sales and service space. TouchCommerce presently serves eight of the top 10 telecom brands in North America and Europe. TouchCommerce has been working closely with the market's leaders to increase online customer acquisition, boost Average Revenue Per User (ARPU) and reduce churn while protecting the brand and driving higher CSAT results. The TouchCommerce client portfolio lists a sampling of telecom customers, though certain brands are not disclosed publicly.
TouchSMS received top honor in mid-size business category
AGOURA HILLS, Calif. – May 24, 2016 — TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, today announced that the company's TouchSMS product won the Gold honor in the Best Business Products, Upgrades, Solutions and Innovations competition of the 2016 Customer Sales and Service World Awards. TouchSMS received the top placement in the mid-size business category, which considers companies with 100 to 499 employees. TouchCommerce previously won a product award for its engagement layer technology in the 2014 competition of the Customer Sales and Service World Awards.
TouchCommerce RightTouch engine recognized for overall performance, integration of data sources, reporting and analysis of data, ease of use, and more
AGOURA HILLS, Calif. – April 11, 2016 — TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, today announced that its RightTouch engine was named a finalist in the 2016 Software and Information Industry Association (SIIA) CODiE Awards in the "Best Customer Success Management Solution" category. Finalists represent the information industry’s best products, technologies, and services in the software, content and business technology. TouchCommerce is one of four finalists in its category. Winners will be revealed during a live podcast on May 18, 2016.
AGOURA HILLS, Calif. – March 24, 2016 — TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, announced today that one of the company's technology initiatives will be featured in a presentation on the enhancement of the omni-channel experience to include robust accessibility for persons with disabilities. The project being showcased is the development of next generation Accessible Rich Internet Applications (ARIA)-based text chats for mobile and desktop web environments featuring state-of-art accessibility automation. The TouchCommerce technology will be highlighted week at the 31st Annual International Technology and Persons with Disabilities Conference, organized by Cal State University, Northridge (CSUN) and held in San Diego, Calif.
Judges panel comprised of industry analysts from top firms, including Gartner and Forrester Research
AGOURA HILLS, Calif. – February 29, 2016 — TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, announced today that the company has received a dual recognition in the 13th annual CRM Service Leader Awards, organized by CRM magazine. The CRM Service Leaders segment of the competition recognizes the leading vendors in eight customer service and support categories. TouchCommerce has been named a "Leader" in the Web Support category alongside Salesforce, Oracle, Zendesk and others. In addition, TouchCommerce has been named a "Rising Star", an editors' choice award presented to companies that are driving technology innovation across the customer service industry. As a Rising Star award recipient, TouchCommerce is also profiled in the March 2016 print and digital issue of CRM magazine with an editorial piece on the company's achievements. The list of all the recognized companies also appears in the March 2016 issue of CRM.