Press Releases

To see the most recent company press releases, please visit our new home at Nuance.
Oct 13, 2016

Nuance to Present on Digital Engagement at DMA's &Then, Siemer Summit and Gilbane Conference

Nuance Speakers Share Insights on Digital Engagement and Customer Experience at Three Upcoming Events

BURLINGTON, Mass., – October 13, 2016 – Nuance Communications, Inc. today shared details around the Company’s participation at three upcoming conferences. Nuance speakers will take the stage during the months of October and November to share Nuance’s vision on digital engagement and customer experience (CX).

 

Aug 16, 2016

Nuance Closes Acquisition of TouchCommerce

Transaction Accelerates Growth of Nuance Enterprise Business and Expands Its Portfolio with Digital Customer Engagement

BURLINGTON, Mass., August 16, 2016 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced that it has closed the acquisition of TouchCommerce, a technology partner and leader in digital customer service and engagement solutions. Used by leading enterprises, TouchCommerce’s customer engagement cloud platform increases eCommerce sales and improves the customer service experience. The addition of TouchCommerce will accelerate Nuance’s Enterprise business and expand its customer care solutions with a range of new digital engagement offerings, including live chat, customer analytics and personalization solutions.
Aug 11, 2016

TouchCommerce Leads Digital Engagement in Telecom Sector, Now Serving Eight of Top 10 Most Valuable Telecom Brands Across North America and Europe

TouchCommerce recently transitioned three leading telecom operators to digitally support customers through its Conversation Platform, significantly improving conversion and reducing costs

AGOURA HILLS, Calif. – August 11, 2016  TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, today announced significant momentum in the telecommunications vertical with multiple major customer wins and contract expansions throughout the past year that have enabled the company to lead the telecom digital sales and service space. TouchCommerce presently serves eight of the top 10 telecom brands in North America and Europe. TouchCommerce has been working closely with the market's leaders to increase online customer acquisition, boost Average Revenue Per User (ARPU) and reduce churn while protecting the brand and driving higher CSAT results. The TouchCommerce client portfolio lists a sampling of telecom customers, though certain brands are not disclosed publicly. 

Jul 21, 2016

Nuance to Acquire TouchCommerce, Accelerate Growth of Enterprise Business

Expands Nuance Cloud Portfolio with Digital Customer Engagement Solutions and Enhances AI Capabilities

BURLINGTON, Mass., July 21, 2016
– Nuance Communications, Inc. (NASDAQ: NUAN) today announced that it has signed a definitive agreement to acquire TouchCommerce, a technology partner and leader in digital customer service and engagement solutions. Used by leading enterprises, TouchCommerce’s customer engagement cloud platform increases eCommerce sales and improves the customer service experience. The addition of TouchCommerce will help accelerate Nuance’s Enterprise business and expand its customer care solutions with a range of new digital engagement offerings, including live chat, customer analytics and personalization solutions. 
Jul 20, 2016

TouchCommerce Launches TouchAssist to Provide Enterprises with Optimal Combination of Virtual Assistant and Live Customer Interactions in Digital Channels

New product brings AI to customer service, integrating Nuance Nina virtual assistant technology with RightTouch customer engagement cloud along with extensive customer targeting and analytics capabilities.

AGOURA HILLS, Calif. – July 20, 2016 TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, today announced its newest product, TouchAssist, which enables brands to offer intelligent automated conversations leading consumers to self-serve on digital channels. Leveraging virtual assistant technology from Nuance Communications (NASDAQ: NUAN), TouchAssist allows brands to create human-like dialogue with a "smart" virtual assistant or chat bot. 
May 24, 2016

TouchCommerce TouchSMS Wins Gold for Business Products, Solutions, or Innovations in 2016 Customer Sales and Service World Awards

TouchSMS received top honor in mid-size business category

AGOURA HILLS, Calif. – May 24, 2016 TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, today announced that the company's TouchSMS product won the Gold honor in the Best Business Products, Upgrades, Solutions and Innovations competition of the 2016 Customer Sales and Service World Awards. TouchSMS received the top placement in the mid-size business category, which considers companies with 100 to 499 employees. TouchCommerce previously won a product award for its engagement layer technology in the 2014 competition of the Customer Sales and Service World Awards.

May 10, 2016

TouchCommerce TouchSocial Wins Gold Stevie Award for Best New Product/Service of the Year in 2016 American Business Awards

TouchSocial recognized with top honor in Social Business Solution category


AGOURA HILLS, Calif. – May 10, 2016
TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, today announced that the company's TouchSocial solution has won a Gold Stevie(R) award as part of the Best New Product/Service of the Year competition in the 2016 American Business Awards. TouchSocial received the top placement in the Social Business Solution category. This is the second consecutive year that TouchCommerce has received a Gold Stevie award -- in 2015, TouchCommerce earned the top placement for Most Innovative Tech Company of the Year in the marketing/advertising/business services category for companies up to 2,500 employees.
Apr 11, 2016

TouchCommerce Named SIIA Business Technology CODiE Award Finalist for Best Customer Success Management Solution

TouchCommerce RightTouch engine recognized for overall performance, integration of data sources, reporting and analysis of data, ease of use, and more


AGOURA HILLS, Calif. – April  11, 2016   
TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, today announced that its RightTouch engine was named a finalist in the 2016 Software and Information Industry Association (SIIA) CODiE Awards in the "Best Customer Success Management Solution" category. Finalists represent the information industry’s best products, technologies, and services in the software, content and business technology. TouchCommerce is one of four finalists in its category. Winners will be revealed during a live podcast on May 18, 2016.

Mar 23, 2016

Innovative Accessibility Automation Technology Enabled by TouchCommerce to be Presented at CSUN's Annual Technology and Persons with Disabilities Conference

TouchCommerce technology facilitates ARIA-based accessibility automation in interactive text-based conversations.

AGOURA HILLS, Calif. – March  24, 2016    TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, announced today that one of the company's technology initiatives will be featured in a presentation on the enhancement of the omni-channel experience to include robust accessibility for persons with disabilities. The project being showcased is the development of next generation Accessible Rich Internet Applications (ARIA)-based text chats for mobile and desktop web environments featuring state-of-art accessibility automation. The TouchCommerce technology will be highlighted week at the 31st Annual International Technology and Persons with Disabilities Conference, organized by Cal State University, Northridge (CSUN) and held in San Diego, Calif.

Feb 29, 2016

TouchCommerce Named "Leader" and "Rising Star" in CRM Magazine's CRM Service Leader Awards

Judges panel comprised of industry analysts from top firms, including Gartner and Forrester Research

AGOURA HILLS, Calif. – February 29, 2016    TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, announced today that the company has received a dual recognition in the 13th annual CRM Service Leader Awards, organized by CRM magazine. The CRM Service Leaders segment of the competition recognizes the leading vendors in eight customer service and support categories. TouchCommerce has been named a "Leader" in the Web Support category alongside Salesforce, Oracle, Zendesk and others. In addition, TouchCommerce has been named a "Rising Star", an editors' choice award presented to companies that are driving technology  innovation across the customer service industry. As a Rising Star award recipient, TouchCommerce is also profiled in the March 2016 print and digital issue of CRM magazine with an editorial piece on the company's achievements. The list of all the recognized companies also appears in the March 2016 issue of CRM.