Videos and Demos

A more in-depth way to get in touch with the TouchCommerce mindset. Learn more through a range of solution and product videos as well as staff interviews.
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Analytics
Conversion
Customer Experience
Customer Satisfaction
Customer Service
Dynamic Targeting Engine
eCommerce
Implementation
mCommerce
Mobile Channel
Omni-Channel
Online Engagement
Optimization
TouchCommerce
Voice of the Customer
Analytics
Conversion
Customer Experience
Customer Satisfaction
Customer Service
Dynamic Targeting Engine
eCommerce
Implementation
mCommerce
Mobile Channel
Omni-Channel
Online Engagement
Optimization
TouchCommerce
Voice of the Customer
May 19, 2014
Video

TouchConnect Video

Watch how TouchConnect, an innovative solution for contact centers, accelerates your customers' move to online self-service by seamlessly leading them off the traditional call channels, allowing you to reduce support costs and increase customer satisfaction.
Conversion
Customer Satisfaction
Customer Service
Omni-Channel
Online Engagement
May 18, 2014
Video

TouchCare Demo Video

Achieve superior customer experience, reduce costs and churn with our TouchCare solution. Learn how to use this effective proactive customer engagement solution, because we know that you view your customers as more than just a sale; you see a lifetime relationship.
Customer Experience
Customer Satisfaction
Customer Service
Omni-Channel
Online Engagement
Optimization
Mar 4, 2014
Video

TouchChat Video

See how our TouchChat tool engages consumers throughout the online experience and, as a result, dramatically improves your conversion rates and customer satisfaction.
Customer Experience
Customer Satisfaction
Dynamic Targeting Engine
Online Engagement
Mar 3, 2014
Video

Mobile Chat Overview Video

Learn how TouchCommerce's tools work with any and all devices. Industry research says that 85% of customers completing mobile transactions expect greater service on their mobile device than they receive on their PC. Considering this mass movement to mCommerce, every business needs to go mobile. 
Customer Experience
eCommerce
mCommerce
Mobile Channel
Omni-Channel
Dec 2, 2013
Video

TouchSell Demo Video

Watch how we have been developing performance based online acquisition solutions for more than 15 years with a focus on delivering incremental conversion results, increased AOV and increased customer satisfaction for our clients.
Conversion
eCommerce
Online Engagement
Optimization
TouchCommerce
Nov 18, 2013
Video

CEO Interview

The CEO explains the unique offering TouchCommerce brings to the market with a comprehensive Conversion Marketing suite of services called Conversion as a Service™.
TouchCommerce
Nov 11, 2013
Video

A Trusted Pay for Performance Model – TouchCommerce

TouchCommerce CEO and the VP of Analytics & Optimization explain the unique pay for performance offering available only from TouchCommerce. This superior P4P method of calculating incremental revenue aligns with client goals allowing for continual site optimization benefits.
Conversion
Customer Satisfaction
Online Engagement
Optimization
Nov 11, 2013
Video

Customer Satisfaction

TouchCommerce VP of QA & Customer Satisfaction, and the Sr. VP of Operations explain how TouchCommerce helps companies build brand loyalty and improve customer satisfaction while maintaining a superior customer experience.
Customer Experience
Customer Satisfaction
Nov 4, 2013
Video

Efficiency of Chat

TouchCommerce Sr. Vice President of Operations explains how utilizing online chat can reduce call center volume, increase customer satisfaction and ultimately increase online revenue.
Customer Experience
eCommerce
Online Engagement
Oct 28, 2013
Video

Fully Managed Services

Ardie McDonald and Dan McManus explain how TouchCommerce is an expertly, fully-managed and supported program from initial program launch through continually optimizing for increased conversions to drive incremental revenue.
eCommerce
Implementation
TouchCommerce