Webinars

Industry web events hosted by TouchCommerce

On-Demand Virtual Assistant Web Event

Watch the recorded event "Good Alone, Better Together: Integrating Virtual Assistants and Chat"

This webinar featured Industry Analyst Brendan Witcher from Forrester Research, Inc., who discussed key trends in self-service and virtual assistance, TouchCommerce VP, Digital Interactions Lab, Jessica Langdorf, shared best practices in designing the best virtual assistant engagement experience, and attendees learned about TouchAssist from TouchCommerce.

On-Demand Mobile Web Event

Watch the recorded event "How to Win the Great Mobile Engagement Race"

Join a guest speaker from Forrester Research and TouchCommerce experts to find out how to meet customer expectations and win the mobile race by blending different mobile engagement options for the best possible result.

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On-Demand Financial Services Web Event

Watch the entire recorded industry web event "The Rise of Digital in Financial Services: Reinventing Customer Engagement."

If you missed the Q2 web event, you can still see it here. Financial firms won't want to miss this important webinar with Forrester analyst Alyson Clarke; they'll learn how to lead in the digital age of Fiserv and transform their omni-channel customer experience.

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On-Demand Omni-Channel Shopping Web Event

Watch the entire recorded industry web event "Moving Beyond Mobile: Delivering a Seamless Customer Journey for Omni-Channel Shoppers"

If you missed our Q1 web event, you will want to make sure you watch it here. We had some great material and statistics presented by Adam Silverman, Forrester Analyst, and Joe Crowley, VP of Marketing at TotalGym Direct. You will enjoy learning about the rapidly changing customer expectations in retail and innovative ways businesses are using technology to meet the growing demands of omni-channel shoppers.

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Mobile Engagement Webinar, Hosted by TouchCommerce, September 10

Engaging Your Customers Their Way—Why Mobile is Key to an Effortless Customer Journey

Hosted by TouchCommerce, this webinar will feature Industry Analyst Julie Ask from Forrester Research, Inc., who will be discussing the challenges and best practices of winning in the mobile moments for the omni-channel world. In addition, George Skaff, TouchCommerce CMO, will feature TouchStore, the new innovative omni-channel engagement solution for retailers and brands with retail locations.

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Customer Care Webinar, Hosted by TouchCommerce, June 10

Topic: In the Age of the Customer, Delivering Exceptional Customer Experience Is the Key to Success

Hosted by TouchCommerce, this webinar will feature Industry Analyst Kate Leggett from Forrester Research, Inc., who will be discussing the challenges and best practices of delivering effortless customer experience in an omni-channel world. You will also learn about TouchConnect, the new TouchCommerce solution for contact centers.

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