"Mobile engagements are driving omni-channel growth across online and offline shopping environments. Solution providers that are enabling brands to embrace the mobile platform and modernize interactions with in-store shoppers will be at the forefront of the omni-channel retail customer experience."
Clare Price VP of Research, Demand MetricThe TouchCommerce approach to omni-channel customer experience is what the retailer is looking for to decrease abandonment, increase average order value, increase call center deflection, and increase their revenue. Why do Retail companies choose TouchCommerce? We deliver a 20% increase in conversion by leveraging our unique approach to online engagement. This includes product recommendations, automated assistance, live assistance and retargeting efforts to drive highly personalized, dynamic interactions that engage consumers, drive conversions and reduce abandonment. We target and proactively engage the right visitors with the right message at the right time. In fact, our model was touted by the Forrester Research Group as having one of the highest ROI’s it has ever seen. Our retail clients have come to expect the following results from TouchCommerce:
52% of sales paid for in a store are influenced online. -Forrester
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