Telecom and Media

We dominate the telecom and media sales and service space. We have been servicing the world’s leading telecommunications and cable companies for 15 years. With TouchCommerce, you will increase online customer acquisition, boost ARPU and reduce churn while protecting the brand and driving higher CSAT results.
Why have 8 of the top 10 telecoms in the world chosen TouchCommerce? 

Driven by rapid product innovation in both the wireless and broadband sectors, telecom and media companies are looking for ways to maintain a competitive edge among fierce competition and waning subscriber loyalty. The most effective way to stand above the crowd is through market-leading customer experience.

As the market leader in online engagement for enterprise telecommunications companies, we are uniquely positioned to provide superior results by designing custom programs to engage customers across all of their digital devices.

TouchCommerce has a proven record of successful program transition across both sales and customer care within the telecommunications industry. We have successfully transitioned some of the world’s largest telecommunication companies in the past few years with thousands of chat agents for major brands. This success is based on consistent delivery of superior business value, innovation, and operational excellence.

Our Telecom and Media clients have come to expect the following results:
  • 20% sales conversion uplift
  • 15% increase in average order value
  • 75% of sales are incremental
  • 42% upselling and cross-selling
  • 25% reduction in online support costs
  • 35% increase in self-service utilization
  • 75% of chats deflect a call
  • 20% decrease in AHT
  • 92% customer satisfaction
Key TouchCommerce Features for the Telecom and Media Industry

Fully Outsourced.  With little impact on your own infrastructure and human resources, we provide a more cost-efficient way to implement conversion marketing solutions. At the same time, we mitigate your risk entirely with flexible options to meet your unique business needs.

Industry Expertise.  
The members of our telecom and media practice bring decades of experience in the telecommunications industry across every channel and discipline (including online channel, call center channel, marketing, sales operations, client services, training, QA, and analytics), as well as deep experience in transactional website usability.

Industry Insight.  
We are highly knowledgeable about industry trends (wireline, wireless, and broadband) and how to implement a successful channel migration strategy.

Continuous Optimization.  
Unlike competitors’ solutions, the TouchCommerce solution doesn’t end with implementation. Our team continuously tests and rigorously optimizes the online experience to increase conversion.