Telecom and Media

We dominate the telecom and media sales and service space. We have been servicing the world’s leading telecommunications and cable companies for 15 years. With TouchCommerce, you will increase online customer acquisition, boost ARPU and reduce churn while protecting the brand and driving higher CSAT results.
Give your company that competitive edge.  

Driven by rapid product innovation in both the wireless and broadband sectors, a media convergence and overall high penetration rates, telecom and media companies are looking for ways to maintain a competitive edge among fierce competition and waning subscriber loyalty.

Because of our expertise, 4 of the top 5 U.S. cable and satellite TV operators and 7 out of the top 12 North American telecom and media carriers have turned to TouchCommerce™.


Why do Telecom and Media companies choose TouchCommerce?

Our Telecom and Media clients have come to expect the following results:
  • Increase gross customer additions through higher incremental conversions 
  • Improve CPGA by maximizing the RGU and tier mix per order
  • Improve revenue contribution and LTV of existing customers through targeted up-sell and cross-sell opportunities
  • Reduce churn propensity by targeting customers during critical lifecycle events
  • Reduce service costs through first-contact resolution and call deflection
  • Reduce business operating costs with self-service and electronic billing and payment enrollment
  • Improve NPS & CSAT as well as brand protection through exceptional customer experience


Key TouchCommerce Features for the Telecom and Media Industry

Fully Outsourced, Pay for Performance.  With little impact on your own infrastructure and human resources, we provide a more cost-efficient way to implement conversion marketing solutions. At the same time, we mitigate your risk entirely with pay-for-performance, our unique service model.

Industry Expertise.  
The members of our telecom and media practice bring decades of experience in the telecommunications industry across every channel and discipline (including online channel, call center channel, marketing, sales operations, client services, training, QA, and analytics), as well as deep experience in transactional website usability.

Industry Insight.  
We are highly knowledgeable about industry trends (wireline, wireless, and broadband) and how to implement a successful channel migration strategy.

Continuous Optimization.  
Unlike competitors’ solutions, the TouchCommerce solution doesn’t end with implementation. Our team continuously tests and rigorously optimizes the online experience to increase conversion.