Our Agent Engagement API defines formal communication between any agent interface being used by the brand and RightTouch.
Why Agent Engagement API?
It enables integration of RightTouch agent functionality into any 3rd party application (e.g. mobile agent app)
How can Agent Engagement APIs be used?
3rd party agent console: Allows a 3rd party to build an agent interface application that integrates with the RightTouch platform.
Integrate TC agent functionality into a brand’s agent interface (broader function, contact-center specific, etc.)