Reporting API

Extract – in real time – the rich set of RightTouch engagement metrics and transcript data into external systems.
Our Reporting API provides access to the TouchCommerce Conversation Platform’s real-time and historic transcripts and real-time metric data.

Why Reporting API?

Reporting APIs can be used to integrate the Conversation Platform data into a variety of reporting applications and dashboards.

How can Reporting APIs be used?
  • Integration of real-time metrics into Workforce Management reporting or monitoring dashboards
  • Pulling chat transcripts into a CRM system
  • Extracting a transcript for “warm” transfer from chat to another medium (e.g. Call)
  • Importing all transcripts into a 3rd party data mining tool

Reporting API Use Cases: IEX and Omniture