Extract – in real time – the rich set of RightTouch engagement metrics and transcript data into external systems.
Our Reporting API provides access to the TouchCommerce Conversation Platform’s real-time and historic transcripts and real-time metric data.
Why Reporting API?
Reporting APIs can be used to integrate the Conversation Platform data into a variety of reporting applications and dashboards.
How can Reporting APIs be used?
Integration of real-time metrics into Workforce Management reporting or monitoring dashboards
Pulling chat transcripts into a CRM system
Extracting a transcript for “warm” transfer from chat to another medium (e.g. Call)
Importing all transcripts into a 3rd party data mining tool