Rapid and Flexible Integration with Your Enterprise Systems
Enable seamless integration of existing systems and applications with our platform
Conversation Platform Flexible Integration Framework allows enterprises to rapidly integrate available client and third party data into the RightTouch system. 3rd party content can be displayed to customers and agents within the RightTouch user experience (UX).
Why the Flexible Integration Framework?
This integration framework enables pulling 3rd party content into the RightTouch platform to:
Display it to customers and agents within RightTouch UX
Use the data to route engagements
Extend reporting capabilities with the additional data
The Flexible Integration Framework enables rapid integration of
Ratings & reviews
Customer record DBs
Key Framework Features
Integration with 3rd party APIs for reading external content from and writing to any external service
Adapters are created to convert between internal and external formats
Standard API formats (e.g. XML) are supported automatically
Create custom views in agent or customer interfaces for displaying and enabling updates to 3rd data services
One example of such integration is the CRM integration. The framework allows businesses to easily access and review customer information from their CRM solution in the RightTouch context.