Software and real-time analytics to identify and engage your highest-potential customers
The industry’s most advanced live chat application. Engage customers looking for answers by making it easy and convenient for them to contact a live agent. The results: reduced abandonment, higher conversions, improved satisfaction.
A screen-sharing tool to achieve faster customer resolutions. Collaborative browsing enables customer support (online and on the phone) to interact with users via the same browser. Agents can proactively guide customers through problems and train them to better use the site in the future.
Intelligent routing to solve recurring issues quickly. These automated services guide visitors during complex interactions to increase efficiency, improve satisfaction and lower costs. When high-value conversions are at risk, the use of business rules allows users to bypass automated interactions and directly engage with live agents.
A simple interface to gather instant customer feedback. These surveys help businesses analyze and measure satisfaction, identify market trends and changes and create opportunity to innovate on products or services.