TouchCommerce

The engagement industry is full of technology providers handing our seat licenses and wishing you good luck in terms of results. Not TouchCommerce™. We offer our solutions bundled with professional services because we know what it takes to have a successful engagement program. We have more than 13 years of experience driving results. Expertly managed conversion programs will drive incremental online revenue allowing you to stay focused on your core business. While the RightTouch™ platform integrates best-of-breed technology, TouchCommerce also provides expertly managed conversion services that drive online incremental revenue, provide customer feedback, collect and deliver leads, and create a rich customer experience. As experts in online conversion, TouchCommerce services teams handle all the implementation and ongoing program management.

Our managed services include:

• Professional Optimization & Customization Services
  • Account management
  • Program optimization
  • Program design
  • Program analytics
  • Site optimization
• RightTouch Technology & Business Services
  • Engineering integration services
  • Customer Insight. Critical feedback about client products, services, and online experiences.
  • Quality assurance Insights
  • Big Data analysis
  • Graphic design of site engagement assets
  • Program configuration optimization
• Agent Management & Optimization Services
  • Agent supervision
  • Headcount management
  • Agent hiring
  • Agent best practices
  • Agent Quality Assurance Monitoring
  • Quality assurance: mystery shopping
  • Agent sales/care training & optimization