Fully Managed Solution

Managed Services to Increase Incremental Revenue

Expertly managed conversion programs drive incremental online revenue while you remain undistracted and focused on your core business.

While the RightTouch™ platform integrates best-of-breed technology, TouchCommerce™ also provides expertly managed conversion programs that drive online incremental revenue, provide voice-of-the-customer feedback, collect and deliver leads, and create a rich customer experience. As experts in online conversion, TouchCommerce services teams handle all the implementation and ongoing conversions-program management, which allows clients to stay focused on their core business. Managed conversion programs include:

Voice of the customer. Critical feedback about client products, services, and online experiences.
Program optimization and management
- Program design: Proper planning and design based on client goals.
- Program analytics: Discovering customer behavior and actionable analysis.
- Site optimization: Engage and convert more visitors through thoughtful design.
- Account management: Clients stay informed of program performance through detailed briefings.
Agent operations. Well-trained live agents guide consumers to convert.
Lead collection. Delivering contacts with behavioral histories for retargeting and segmentation.