TouchCommerce

TouchCommerce offers two unique online engagement solutions to assist our customers:    

TouchSell™ is our solution that addresses customer acquisition and the more conventional conversion processes in the online channel. With the TouchSell solution we address numerous site scenarios including product discovery, lead capture and purchase optimization. Conversion can mean different things on different sites; that is why we have developed numerous platform features to address consumers at different stages of the buying cycle. Whether consumers are at the early product discovery stage or your site is focused on lead development we have the tools and the expertise to increase your online productivity, quality and revenue.  
TouchSell – Customer Acquisition
View our TouchSell Demo.

TouchCare™ was born out of our commitment to an exceptional customer experience. Because we focus on results, our delivery methods and program design have been highly sophisticated which has lead to customer satisfaction scores above 80% across all of our programs. We started to deliver more and more services related to current customers with a focus on accounts support, service, retention and up sell and we began to see tremendous value in call deflection, first contact resolution, and customer lifetime value. Though not directly conversion related, our performance has lowered overall customer service and support costs for some of the largest telecommunications companies in the world.
TouchCare – Customer Growth and Retention
View our TouchCare Demo.

Direct Response – the DR industry is unique in the ecommerce space. With unique needs and different sales strategies we partner with you to drive conversion and increase AOV.

Retail – What differentiates you from the rest of the industry is service and an exceptional online experience. We help you deliver that differentiation through real-time online analytics used to customize your engagement strategy.

Telco & Cable – Customer service is the name of the game. We have been servicing the world’s leading telecommunications and cable companies for more than 13 years. We know how to improve ARPU, CSAT, NPS while reducing FCR. Let us show you how.

Financial Services – Online banking is changing the way financial institutions deliver services to customers. Access to information, funds, applications and other banking services are now available online. We help you assist customers, increase form completion and increase interaction with online tools reducing servicing costs overall.

Travel & Hospitality – No other industry has the inventory challenges like travel and hospitality. We help you sell more and increase add-ons to improve the average reservation value.