Solution Advantages

When it comes to performance and value for improving conversion rates, other pay-for performance solutions can’t touch TouchCommerce™

TouchCommerce Improves Conversion Rates

TouchCommerce is differentiated through the combination of seven key value drivers:

Conversion as a Service™

Increasing online conversion rates is more art than science but combines both in the form of analytics, technology, style, and customized business rules to exact success. No one approach will do — you must take a holistic approach to achieve a significant improvement. That is where TouchCommerce™ comes in. We have an arsenal of engagement solutions and strategies that we use to target the right person at the right time with the right message to deliver significant increases in conversion.

Pay-for-Performance Pricing Model

You pay only for results — whether conversion means sales, new customer acquisition, existing customer up-sell and cross-sell, contract extensions, online account openings, e-billing signups, customer win-backs, or call center deflection. With our pay-for-performance model, you are not only mitigating financial risk, you are getting a commitment to delivering results thanks to a perfect alignment of incentives between the two organizations. Our fully outsourced solution means there will be little impact on your infrastructure and IT resources. We have the expertise in house and we are committed to your success — because your success is our success.

Real-Time Profiling and Targeting

Our RightTouch™ system uses real-time analytics to increase the probability of conversion by enabling you to proactively deliver the right message to the right customers at the right time — to identify visitors at risk of abandonment and engage them to keep them progressing through the sales process. With real-time analytics we add a relevancy that no other solution provider can. We combine exact identification of the customer’s current and past site location; coupled with relevant CRM data you already have on that user, we helpmake the conversation as relevant and impactful as possible.

Ongoing Program Optimization

Our turn-key solution, harnessed through one single site tag, leverages multiple technologies to seamlessly integrate into your website and continually improve the customer experience while increasing conversion rates.

Expert Agents – Yours or Ours

We know this business — we have been engaging consumers online for more than 10 years. We have perfected our on-boarding process from recruitment and training to scripting and Q&A. We are continually optimizing our operations to deliver better results year after year for partners. We can pass this knowledge on to you — we train your agents using our best practices and stay engaged with your agent management team, so you can achieve the benefits of conversion marketing.

Patented Dynamic Window Technology

As a fully managed Conversion as a Service provider, our biggest differentiator is our customized solutions. Because each implementation is unique, we offer a superior customer experience. In addition we have patented technology that no other provider can offer,such as our persistent window experience. No matter the consumer’s path through the site, our window continues to sit on top of the page to keep a connection with the prospect. We have also developed a dynamic and personalized window that can deliver content unique to each interaction. Agents can push recommendations, content, or product information straight into a section of the engagement window to optimize the web experience.

Expertise & Experience

Nobody has been doing this longer or has had more measurable success than TouchCommerce. After more than a decade of delivering customized conversion marketing solutions, we have the experience to effectively recruit, train, manage, and optimize your online engagement program. We have the expertise in retail, financial services, and telecommunications, among other industries, to know what drives successful engagements in your industry and what you need to improve the online experience.

All these advantages add up to a business model that is strikingly different from that of traditional software vendors.